1. Who We Are

Predicomm Ltd (“we,” “us,” “our”) is a UK-registered technology company providing ePOS and Kiosk systems, Card Payment Integration, and Technical Support & Maintenance solutions.
This Privacy Policy describes how we collect, use, and protect personal data from our customers, business partners, and visitors to www.predicomm.com.

• Registered address: 17 Green Lanes, London N16 9BS, United Kingdom

• Office address: Unit 6J West Mews, West Road, London N17 0QT, United Kingdom

• Email: info@predicomm.com

• Website: www.predicomm.com
   

2. Information We Collect

We may collect the following types of personal data:

• Contact details: name, company name, email address, phone number, and business address

• Technical information: device identifiers, installation data, and diagnostic logs

• Usage data: IP address, browser type, and interaction with our website or online portals

• Communication records: emails, support tickets, or phone call details

• Billing information: for invoicing and accounting purposes
   

We do not collect or store payment card data processed through terminals or payment providers.
 

3. How We Use Your Information

We process personal data to:

• Deliver, install, and support ePOS/Kiosk systems

• Manage business relationships and technical service requests

• Communicate updates, maintenance notices, or service improvements

• Maintain internal records and fulfil legal and tax obligations

• Improve website performance and security
   

4. Legal Basis for Processing (UK GDPR Article 6)

We process your data based on:

• Contractual necessity – to provide agreed services

• Legitimate interests – for service management and security

• Legal obligation – to comply with UK accounting or regulatory requirements

• Consent – when you voluntarily opt-in for marketing or updates
   

You can withdraw your consent at any time by contacting info@predicomm.com.

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5. Cookies & Tracking Technologies

Our website uses cookies and analytics tools to enhance user experience and analyse performance.
Non-essential cookies will only be used with your consent.
You can manage or disable cookies through your browser settings.
 

6. Data Sharing

We only share data when necessary with:

• IT service providers (hosting, software maintenance, or support)

• Professional advisers (accountants, auditors, legal consultants)

• Regulatory authorities if required by law
   

We do not sell or rent personal data to third parties.
 

7. Data Retention

We retain personal data only as long as necessary for the purposes stated:

• Customer data: up to 6 years after relationship ends

• Financial and accounting data: up to 7 years (legal requirement)

• Technical support data: up to 3 years for service continuity
   

8. Security

We implement appropriate technical and organisational safeguards to protect personal data, including encryption, access control, and secure backups.

However, no online system is 100% secure, and we cannot guarantee absolute security.
 

9. International Data Transfers

If personal data is transferred outside the UK, we ensure compliance using Standard Contractual Clauses (SCCs) or other legally approved safeguards.
 

10. Your Rights Under UK GDPR

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion (“Right to be Forgotten”)

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time
   

To exercise these rights, email info@predicomm.com.
 

11. Children’s Privacy

Our services and website are not intended for individuals under 18 years old.
We do not knowingly collect personal data from minors.
 

12. Complaints

If you are concerned about how we handle your data, please contact us at info@predicomm.com.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: www.ico.org.uk
Telephone: 0303 123 1113
 

13. Updates to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website with the date of revision clearly indicated.